1580 Antelope Dr, Suite 200, Layton, Utah, 84041
Patients have a strong love-hate relationship with this clinic. The doctors, particularly Dr. Nelson and Dr. DeGrauw, are described as heroes who truly care and save lives. However, the administrative side is a disaster. Patients report extreme difficulty getting prescription refills, reaching the office by phone, and dealing with rude or incompetent front-desk staff. It's a classic case of great clinical care hampered by poor operations.
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If you need a refill, call the pharmacy and have them fax the request, then follow up in person if you don't hear back within 48 hours.
✓ What Works Well
✗ Areas to Improve
Dr. Nelson is a hero, but the staff is unreliable.
Great doctors, but the customer service is a joke.
I love my doctor, but I'm considering leaving because of the office staff.