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Water Works, Inc.

5703 Weatherstone Way, Johnsburg, Illinois, 60051

Google Maps Updated: 20 May 2026
Authenticity Score: 68/100
About

Water Works, Inc. has a very polarized reputation. Many customers are happy with the initial installation of their sprinkler systems, praising the efficiency and professionalism of the crews. However, there is a significant volume of negative feedback regarding customer service, billing disputes, and poor communication after the sale. It seems to be a company that performs well on the technical side but struggles significantly with client relations and accountability.

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Highest rating
20
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We analyze 71 public reviews for Water Works, Inc. using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Professionalism 65/100
Communication 55/100
Pro Tip

Get all service agreements and refund policies in writing before paying any deposits.

Irrigation Specialists
WiFi Controls
Pros & Cons

✓ What Works Well

  • Efficient installation
  • Modern equipment
  • Good initial sales experience

✗ Areas to Improve

  • Poor customer service
  • Billing disputes
  • Lack of accountability
Frequently Asked Questions
  • Do they offer maintenance contracts?
  • How is their post-installation support?
  • Are they responsive to complaints?
User Feedback

Great install, but terrible service after.

Avoid if you want good communication.

Efficient, but watch the billing.