Waters Edge Dental Affiliated with The Smilist Dental
1244 Wrights Ln, West Chester, Pennsylvania, 19380
Patients generally love the clinical care provided by the dentists and hygienists, often highlighting their gentle approach and expertise. However, the front office and billing department are a major pain point, with many reports of poor communication and disorganization. While the dental work is often described as spot on, the administrative hurdles leave a sour taste for many. It is a classic case of great clinical service hampered by a messy back office.
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The clinical team is excellent, but verify all billing in person to avoid the headache of unanswered emails.
✓ What Works Well
- Gentle and skilled dental care
- Relaxing office environment with nice views
- Effective anxiety management
✗ Areas to Improve
- Nightmare front office communication
- Billing and insurance errors
- Limited office hours
- Why is it so hard to get a response from the front desk?
- Are the billing issues resolved?
Clinical staff is top-tier
Administrative team needs a serious overhaul
Great for patients with dental anxiety
- Category Health & Medical
- City West Chester
- State Pennsylvania
- Postcode 19380
- Country United States
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