Watson Clinic XpressCare Highlands
2300 Co Rd 540A, Lakeland, Florida, 33813
Watson Clinic XpressCare Highlands is a convenient option for urgent needs, with many patients reporting positive experiences with the medical staff. However, the front desk staff is frequently criticized for being rude and unprofessional. Wait times can be long, and there are reports of inconsistent communication and billing issues.
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If you have a non-emergency issue, try to arrive early in the day to avoid potential capacity limits.
✓ What Works Well
- Convenient weekend hours
- Knowledgeable medical staff
- Efficient care once seen
✗ Areas to Improve
- Rude front desk staff
- Long wait times
- Inconsistent communication
- How long is the wait?
- Do you accept my insurance?
The doctors are great, but the front desk is a nightmare.
Worth the drive for the quality of care.
They need to improve their phone etiquette.
- Category Health & Medical
- City Lakeland
- State Florida
- Postcode 33813
- Country United States
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