Wayne's Prolube Express
601 S Walcott St, Jefferson, Texas, 75657
Wayne's Prolube Express is a staple in Jefferson for routine maintenance like oil changes and inspections. Most customers find the staff polite and the service quick. However, there is significant tension regarding their towing and impound services, with some users feeling the fees are excessive and the communication poor. If you are going for a simple oil change, you will likely have a great experience, but be cautious if you are dealing with their towing department.
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Clarify all costs upfront if your vehicle is being towed to their facility.
✓ What Works Well
- Quick and friendly oil changes
- Professional inspection service
- Helpful with minor tire issues
✗ Areas to Improve
- High impound and storage fees
- Communication issues with towing department
- Some reports of damage during towing
- Are their towing rates standard?
- Do they offer discounts for repeat customers?
- How do I dispute an impound fee?
Great for routine maintenance
Staff is generally polite
Towing services are a major pain point
- Category Automobile
- City Jefferson
- State Texas
- Postcode 75657
- Country United States
