WellMed at Lee Trevino
1721 Lee Trevino Dr, El Paso, Texas, 79936
WellMed at Lee Trevino has a very polarized reputation. Long-time patients often praise the care they receive from specific providers, noting compassion and thoroughness. However, there is a strong undercurrent of dissatisfaction regarding administrative issues, including difficulty reaching the office by phone, long wait times, and perceived rudeness from front desk staff. Some patients feel the clinic has declined in quality, citing issues with organization and communication.
We analyze 79 public reviews for WellMed at Lee Trevino using our data models and filter out spam to highlight only authentic feedback.
If you have an urgent issue, try visiting in person if you can't get through on the phone, as the front desk is often overwhelmed.
✓ What Works Well
- Some providers are highly compassionate
- Clean and comfortable facility
- Good for long-term care relationships
✗ Areas to Improve
- Very difficult to reach by phone
- Long wait times for appointments
- Inconsistent front desk professionalism
- Why can't I get anyone on the phone?
- Are you accepting new patients?
- How do I get my lab results?
Great doctor, but the office is a mess.
I've been coming here for years and love it.
Staff attitude needs a major overhaul.
- Category Health & Medical
- Neighborhood East El Paso
- City El Paso
- State Texas
- Postcode 79936
- Country United States
