WellMed at SE Lakeland
4740 Exploration Ave, Lakeland, Florida, 33812
Patients consistently praise the front desk staff, especially Barbara, for being exceptionally kind and helpful. While the clinical care is often described as thorough and compassionate, there are recurring complaints about administrative issues, specifically with the referral department. Some patients feel the office is disorganized, leading to frustration with prescription refills and communication. Overall, the clinic feels like family to many, but operational hiccups are driving some long-term patients away.
Always double-check your referral status with the office manager before your specialist appointment to avoid unexpected costs.
✓ What Works Well
- Exceptional front desk service
- Compassionate and thorough doctors
- Welcoming, family-like atmosphere
✗ Areas to Improve
- Incompetent referral department
- High staff turnover
- Difficulty getting prescription refills
- How do I get a referral processed without paying out of pocket?
- Why is it so hard to get a prescription refill?
Barbara is the heart of the office.
Referral process is a total mess.
Doctors are great, but the admin side needs work.
- Category Health & Medical
- City Lakeland
- State Florida
- Postcode 33812
- Country United States
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