WellNow Urgent Care
515 Beltline Rd, Collinsville, Illinois, 62234
WellNow Urgent Care in Collinsville is a bit of a mixed bag. Many patients love the clean facility, the friendly staff, and the quick, efficient care they receive. However, there's a significant number of complaints about billing errors, long wait times, and inconsistent communication. It's a convenient option for minor issues, but be prepared to double-check your billing statements and manage your expectations regarding wait times.
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Always verify your insurance coverage and co-pay details directly with your provider before your visit to avoid billing surprises.
✓ What Works Well
- Clean and modern facility
- Friendly and professional staff
- Quick and efficient care for minor issues
✗ Areas to Improve
- Billing errors and lack of transparency
- Long wait times despite appointments
- Inconsistent communication
- Why was I billed for a co-pay when my insurance covers it?
- Why is the clinic closed when the website says it's open?
Great care, but the billing is a nightmare.
Fast and friendly, would recommend.
Don't trust their online scheduling.
- Category Health & Medical
- City Collinsville
- State Illinois
- Postcode 62234
- Country United States
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