Health & Medical · Urgent Care
WellNow Urgent Care
1238 East Ridge Road, Rochester, New York, 14621
Google Maps
Updated: 13 May 2026
Authenticity Score: 65/100
About
Experiences at this location are extremely polarized. While some patients report quick, kind, and effective care, a large number of reviews cite long wait times, unprofessional staff, and significant billing issues. It appears to be a high-volume clinic where the quality of service depends heavily on the specific staff on duty.
Review Summary
20
Most Relevant
15
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 75
Performance Scores
Medical Expertise
60/100
Admin Efficiency
45/100
Pro Tip
Always double-check your insurance coverage and billing statements; the billing department is known for errors.
High volume
Online check-in
Pros & Cons
✓ What Works Well
- Convenient online scheduling
- Some staff are very kind
- Clean facility
✗ Areas to Improve
- Long wait times
- Billing department issues
- Inconsistent staff professionalism
Frequently Asked Questions
- Why is the billing so confusing?
- Are walk-ins accepted?
User Feedback
Hit or miss service.
Billing is a nightmare.
Great care if you get the right provider.
Location Details
Location
1238 East Ridge Road, Rochester, NY 14621
Quick Info
- Category Health & Medical
- City Rochester
- State New York
- Postcode 14621
- Country United States
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.
readers daily.