WellNow Urgent Care
3570 N U.S. 31 S, Traverse City, Michigan, 49684
Patients generally praise the clinical staff for being kind, efficient, and life-saving during emergencies. However, the billing department is a major pain point, with many reports of double-billing, collections issues, and poor communication. While the medical care is often described as spot on, the administrative side is a mess. Many users feel the billing practices are predatory and lack transparency.
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Always verify your insurance coverage for specific lab tests before they are sent out, as the clinic often uses third-party labs that may be out-of-network.
✓ What Works Well
- Fast and efficient medical care
- Compassionate and knowledgeable providers
- Clean and modern facility
✗ Areas to Improve
- Nightmare billing and collections practices
- Poor communication from billing department
- Inconsistent insurance processing
- Why am I receiving a bill for a test I didn't ask for?
- How do I resolve a double-charge on my account?
Medical staff is top-notch and caring
Billing department is unresponsive and disorganized
Great alternative to long ER waits
- Category Health & Medical
- City Traverse City
- State Michigan
- Postcode 49684
- Country United States
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