6100 SE 15th St, Midwest City, Oklahoma, 73110
Customers generally praise the staff for being helpful and professional, especially when opening new accounts. Many reviewers highlight specific employees who go above and beyond to solve problems. However, some long-term members feel frustrated by recent policy changes and poor communication regarding account management. Wait times at the drive-thru and issues with online banking are recurring pain points. Overall, the branch is seen as a solid spot for personal banking if you connect with the right staff.
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✓ What Works Well
✗ Areas to Improve
Staff members like Ariel are often cited as the reason for a great experience.
Some members feel the bank has lost its personal touch over the years.
Drive-thru service is hit or miss depending on the day.