West Broad Honda
7014 W Broad St, Richmond, Virginia, 23294
This dealership is generally well-regarded for its sales team, with many customers praising the friendly and professional service. However, the service department is a frequent source of frustration, with reports of poor communication, long wait times, and unresolved issues. It's a place where you can have a great buying experience, but you might want to look elsewhere for service.
We analyze 76 public reviews for West Broad Honda using our data models and filter out spam to highlight only authentic feedback.
If you're having trouble with service, don't hesitate to ask for a manager or contact corporate.
✓ What Works Well
- Friendly and professional sales staff
- Smooth buying process
- Good selection of vehicles
✗ Areas to Improve
- Poor service department communication
- Long wait times for repairs
- Inconsistent repair quality
- How long will my repair take?
- Do you offer loaner cars?
- How do I get my registration tags?
Follow up frequently on your service status.
Get all promises in writing.
Check your vehicle thoroughly after service.
- Category Automobile
- City Richmond
- State Virginia
- Postcode 23294
- Country United States
