West Dermatology Encinitas
477 N El Camino Real, Suite D-308, Encinitas, California, 92024
Patients generally trust the clinical care, especially from providers like Gary Vanetsky. However, the front office is a major pain point, with many reports of unreturned calls and rude staff. The clinical outcomes are strong, but the administrative experience is often described as a nightmare.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a prescription, follow up in person or via the portal, as phone messages often go unanswered.
✓ What Works Well
- Skilled and thorough providers
- Effective skin cancer screenings
- Friendly clinical staff
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative follow-through
- Rude front desk interactions
- Why is it so hard to get a return call?
- Are the front desk staff always this rude?
Gary is the best, but the office staff is a disaster.
Great clinical care, terrible customer service.
I love the doctor, but I'm considering leaving due to the admin.
- Category Health & Medical
- City Encinitas
- State California
- Postcode 92024
- Country United States
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