West End Pediatric Dentistry
12205 Gayton Rd, Ste A, Richmond, Virginia, 23238
Dr. Merrell is highly regarded for his patient, gentle, and communicative approach, making him a favorite for many families. The office is generally seen as efficient and kid-friendly. While there are some complaints about administrative issues and occasional staff rudeness, the clinical care is consistently rated as excellent, with many parents trusting him with their children's dental health for years.
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If you have a child with special needs, mention it when booking so they can prepare the best environment.
✓ What Works Well
- Patient and gentle dentist
- Clear communication with parents
- Efficient and kid-friendly
✗ Areas to Improve
- Occasional administrative errors
- Billing communication issues
- Staff can be inconsistent
- Do you accept my insurance?
- How do you handle anxious kids?
Dr. Merrell is the best.
The staff is friendly and efficient.
Billing department needs better communication.
- Category Health & Medical
- City Richmond
- State Virginia
- Postcode 23238
- Country United States
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