1133 Call Creek Dr, A, Pocatello, Idaho, 83201
West Family Medicine is generally well-regarded for its friendly, professional staff and the thorough, compassionate care provided by Dr. West and his team. Many patients appreciate the time taken to listen and the collaborative approach to treatment. However, there are some significant negative reviews concerning administrative issues, including HIPAA concerns, billing disputes, and occasional unprofessionalism from staff. Despite these issues, many long-term patients remain loyal and highly recommend the practice.
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✓ What Works Well
✗ Areas to Improve
Dr. West is great, but the office management is a nightmare.
I waited over an hour past my appointment time.
Great care, but the front desk needs to respect patient time.