4280 Main St, Suite 200, Frisco, Texas, 75033
Patients generally praise the medical staff for being compassionate and thorough, but the administrative side is a total mess. Many report extreme frustration with the front desk, specifically regarding communication, prescription refills, and billing. While the doctors are often described as spot on, the bureaucratic hurdles make the experience stressful. Some patients feel the office lacks a self-improvement mindset when faced with feedback.
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The medical staff is highly rated, but avoid calling for refills; try to handle requests during your actual visit to bypass the front desk bottleneck.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the admin is a headache
Communication is non-existent
Great medical care ruined by bureaucracy