12245 Richmond Ave., Houston, Texas, 77082
Patients generally praise the medical staff for their compassion and expertise, but the administrative side is a total mess. Many report long wait times, difficulty reaching the office by phone, and billing errors that feel like a scam. While the doctors are often described as caring, the front desk's lack of professionalism and poor communication are major pain points. It is a classic case of great clinical care overshadowed by poor operational management.
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If you need to reach them, don't bother calling; just show up in person to get things done.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front desk needs a total overhaul.
Billing issues are a constant headache.
Great medical care if you can actually get an appointment.