West Volusia Humane Society
800 Humane Society Rd, DeLand, Florida, 32720
The West Volusia Humane Society (now New Hope Animal Shelter) receives highly polarized feedback. Many adopters praise the staff for their kindness and the smooth adoption process, noting the clean and well-maintained facility. However, there are serious complaints about the director's attitude, particularly regarding end-of-life services and communication. While many find it a great place to adopt, others feel the management lacks empathy and professionalism.
We analyze 73 public reviews for West Volusia Humane Society using our data models and filter out spam to highlight only authentic feedback.
If you are visiting for end-of-life services, call ahead to confirm all procedures and expectations.
✓ What Works Well
- Kind and professional staff
- Clean and well-maintained facility
- Smooth adoption process for many
✗ Areas to Improve
- Inconsistent communication
- Concerns about management's empathy
- Occasional rude staff interactions
- How do I adopt a pet?
- Are you a no-kill shelter?
- What are your end-of-life services?
Staff is amazing and caring.
Management lacks empathy.
Great place to find a new family member.
- Category Other
- Neighborhood DeLand
- City DeLand
- State Florida
- Postcode 32720
- Country United States
