105 Stevens Ave, Suite 506, Mount Vernon, New York, 10550
Reviews for this practice are highly polarized. While Dr. Pongnon is frequently praised for her medical expertise and genuine care, the administrative side of the practice is a major source of frustration. Patients report frequent appointment cancellations, rude front desk staff, and confusing billing practices. It is a high-risk, high-reward choice for those seeking a specific doctor.
If you choose this practice, keep detailed records of all your appointments and billing statements to avoid disputes.
✓ What Works Well
✗ Areas to Improve
The doctor is great, but the office is a mess.
Save yourself the headache and go elsewhere.
Staff needs a complete overhaul.