Health & Medical · Dentistry

Western New York Dental Group Gates

2300 Buffalo Rd, bldg 400, Rochester, New York, 14624

Google Maps Updated: 14 May 2026
Authenticity Score: 88/100
About

Patients generally have a very positive experience at this location, praising the friendly and professional staff. The hygienists are frequently highlighted for their thoroughness and gentle touch. While there are occasional complaints about scheduling and billing, the overall sentiment is very high.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
19
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 90/100
Admin Efficiency 70/100
Pro Tip

They are known for having very consistent and thorough hygienists.

Patient comfort: High
Staff friendliness: High
Pros & Cons

✓ What Works Well

  • Friendly and professional staff
  • Thorough and gentle cleanings
  • Welcoming and comfortable environment

✗ Areas to Improve

  • Occasional scheduling and communication issues
  • Billing errors and insurance confusion
  • Some patients report long wait times
Frequently Asked Questions
  • Do you take new patients?
  • How do you handle dental anxiety?
User Feedback

I actually look forward to my cleanings now.

The staff is so kind and makes me feel comfortable.

Great care, but the front office can be a bit disorganized.

Location Details
Street: 2300 Buffalo Rd, bldg 400
Neighborhood: Gates
City: Rochester
State: New York
Postcode: 14624
Country: United States
Location
2300 Buffalo Rd bldg 400, Gates, NY 14624
Quick Info
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