Health & Medical · Dental Group

Western New York Dental Group Penfield

43 Willow Pond Way, #107, Penfield, New York, 14526

Google Maps Updated: 14 May 2026
Authenticity Score: 70/100
About

Patients have mixed feelings about this dental group. While some praise specific dentists like Dr. Dogmantis for their skill and kindness, others report significant issues with administrative disorganization, billing errors, and last-minute appointment cancellations. The office environment is generally described as clean, but the front desk staff has faced criticism for being unprofessional.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 75/100
Admin Efficiency 40/100
Pro Tip

Always verify your insurance coverage directly with your provider before your visit.

Modern equipment
High turnover
Pros & Cons

✓ What Works Well

  • Skilled and kind dentists
  • Clean and modern facility
  • Good for routine cleanings

✗ Areas to Improve

  • Frequent appointment cancellations
  • Billing department issues
  • Unprofessional front desk staff
Frequently Asked Questions
  • Why was my appointment cancelled?
  • Do you accept my insurance?
  • Can I get my records transferred?
User Feedback

Great care, terrible admin

Billing is a nightmare

Dentists are very professional

Location Details
Street: 43 Willow Pond Way, #107
City: Penfield
State: New York
Postcode: 14526
Country: United States
Location
43 Willow Pond Way #107, Penfield, NY 14526
Quick Info
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