Western Reserve OMS, Inc.
7232 Pearl Rd, Middleburg Heights, Ohio, 44130
Western Reserve OMS is highly praised for its surgical expertise, particularly with wisdom teeth and implants. Patients frequently mention Dr. Frazee's gentle touch and the efficiency of the surgical team. While the clinical side is top-tier, there are some complaints about administrative communication and billing practices, specifically regarding collections.
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If you have billing questions, try to resolve them in person rather than over the phone.
✓ What Works Well
- Expert surgical care
- Painless procedures
- Efficient and clean facility
✗ Areas to Improve
- Poor phone responsiveness
- Aggressive billing/collections
- Arrogant bedside manner reported by some
- Why am I getting bills with no description?
- Can I get an itemized statement?
Dr. Frazee is a master surgeon.
The office is a well-oiled machine.
Billing department is a nightmare to deal with.
- Category Health & Medical
- City Middleburg Heights
- State Ohio
- Postcode 44130
- Country United States
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