Westfield Family Physicians PC
138 E Main St, Westfield, New York, 14787
This practice has a loyal following, with many patients praising the compassionate and thorough care provided by specific doctors and PAs. However, there are significant complaints about the administrative staff, including rude receptionists, poor communication, and difficulty scheduling appointments. It seems to be a place where the clinical care is good, but the office management is a major source of frustration.
If you have trouble with the front desk, try using the patient portal for scheduling and communication.
✓ What Works Well
- Compassionate and thorough providers
- Good patient-provider relationships
- Efficient clinical care
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor communication and scheduling
- Difficulty getting through by phone
- Why is it so hard to get an appointment?
- How do I get my prescriptions refilled?
Great doctors, but the office staff is a nightmare.
I feel heard by my doctor, but the front desk is rude.
Good care, but the administrative side is a mess.
- Category Health & Medical
- City Westfield
- State New York
- Postcode 14787
- Country United States
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