Westrock Pool & Spa
21 N Middletown Rd, Nanuet, New York, 10954
Westrock Pool & Spa receives high praise for their pool installations and friendly, knowledgeable sales staff. Many customers feel like family and appreciate the 'white glove' service. However, there is a vocal group of customers who have experienced significant issues with service delays, poor communication, and billing disputes. The company seems to excel at new projects but struggles with long-term service and support for some clients.
We analyze 78 public reviews for Westrock Pool & Spa using our data models and filter out spam to highlight only authentic feedback.
If you are buying a spa, ask about their specific service turnaround times for parts before signing the contract.
✓ What Works Well
- Excellent pool installation and design
- Friendly and helpful sales team
- Great selection of spa products
✗ Areas to Improve
- Long delays for service and parts
- Inconsistent communication from the service department
- Billing and pricing transparency issues
- Do you offer maintenance plans?
- Why is there a delay in getting parts?
- Can you help with pool water chemistry?
They treat you like family during the sales process
Service department is often hard to reach
Great for new pools, but be wary of long-term service
- Category Other
- City Nanuet
- State New York
- Postcode 10954
- Country United States
