White Pine Family Medicine
261 N Main St NE, Cedar Springs, Michigan, 49319
Patients generally love their individual doctors, praising their compassion and thoroughness. However, the practice is severely hampered by a rude and inefficient front-office staff. Communication issues, difficulty scheduling, and poor follow-up are recurring themes that frustrate many long-term patients.
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If you have a good relationship with your doctor, try to communicate directly through the portal to bypass the front desk.
✓ What Works Well
- Compassionate and thorough doctors
- Hometown feel
- Good patient-provider relationships
✗ Areas to Improve
- Rude and unhelpful front-office staff
- Difficulty scheduling appointments
- Poor communication and follow-up
- Why is it so hard to get an appointment?
- Are they accepting new patients?
Love the doctors, hate the front desk.
Great care, but the office management is a mess.
Very dismissive staff.
- Category Health & Medical
- City Cedar Springs
- State Michigan
- Postcode 49319
- Country United States
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