1063 13th St SE, Hickory, North Carolina, 28602
Patients generally love Dr. White for his upbeat personality and the life-changing results of his orthodontic work. While the clinical care is top-notch, the front desk staff frequently draws criticism for being rude or unhelpful. Many families feel the office is a welcoming spot, though some have had frustrating experiences with scheduling and billing transparency. Overall, the clinical excellence outweighs the administrative hiccups for most.
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The clinical care is spot on, but clarify all billing and scheduling expectations in writing before starting treatment.
✓ What Works Well
✗ Areas to Improve
Dr. White is a great orthodontist but the front office needs a serious attitude check.
The clinical team is gentle and makes kids feel at ease.
Billing and scheduling feel like a headache compared to the actual dental work.