Williamson Health Medical Group • Nolensville Primary Care
7216 Nolensville Rd, Suite 200, Nolensville, Tennessee, 37135
Patients generally love the providers, especially Dr. Gentry and Dr. Thompson, for their attentive listening and thorough care. However, the front office staff frequently draws fire for being rude, dismissive, and difficult to reach. While the clinical care is spot on, the administrative hurdles and scheduling issues are a major pain point. Many feel the office is too busy to handle the patient load effectively.
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If you need a quick response, try the patient portal instead of calling the front desk.
✓ What Works Well
- Exceptional bedside manner from doctors
- Thorough and personalized health plans
- Compassionate and knowledgeable providers
✗ Areas to Improve
- Rude and dismissive front desk staff
- Long wait times and scheduling issues
- Poor phone communication
- Why is it so hard to get an appointment?
- Are the receptionists always this rude?
Doctors are great, but the front office needs a total overhaul.
Never feel rushed during the actual exam.
Administrative incompetence ruins the experience.
- Category Health & Medical
- City Nolensville
- State Tennessee
- Postcode 37135
- Country United States
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