Willow Run Dental Association
1 Willow Run, 1 - B, Auburn, Maine, 04210
While many patients appreciate the clinical staff's kindness and the office's calming atmosphere, there is a significant amount of frustration regarding billing, refunds, and front-desk communication. It seems like a practice that has grown too fast or is struggling with administrative consistency. If you choose them, be prepared to be very proactive about your billing and insurance records.
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Keep detailed records of all your payments and insurance claims, as billing errors seem to be a recurring issue.
✓ What Works Well
- Calming and clean environment
- Friendly clinical staff
- Good emergency availability
✗ Areas to Improve
- Billing and refund delays
- Poor front-desk communication
- Inconsistent scheduling
- Where is my refund?
- Why was I charged for this?
Clinical staff is great, but the billing department is a nightmare.
They are very kind, but the administrative side is lacking.
Great care, but keep a close eye on your money.
- Category Health & Medical
- City Auburn
- State Maine
- Postcode 04210
- Country United States
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