840 Walnut St, Philadelphia, Pennsylvania, 19107
Wills Eye Hospital is world-renowned for its exceptional medical expertise, with many patients reporting life-saving and sight-saving care. However, the patient experience is frequently marred by extremely long wait times, administrative disorganization, and high costs. It is a place where the medical care is often the best in the field, but the administrative experience can be a major source of stress and frustration. Patients are advised to be patient and prepared for a long day.
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If you have an appointment, arrive early and bring a book, as wait times can be significant even with a scheduled time.
✓ What Works Well
✗ Areas to Improve
Best doctors, frustrating admin
Worth the wait for the care
Billing is a nightmare