801 E Newport Pike, Wilmington, Delaware, 19804
Patients generally praise the clinical expertise and thoroughness of the optometrists. The staff is often described as friendly and the office as efficient. However, there is a recurring theme of frustration regarding recent changes in insurance billing and communication. Long-time patients feel the practice has become less personal and more focused on administrative hurdles.
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Verify your insurance status and any potential out-of-pocket costs before your appointment, as their billing structure has recently shifted.
✓ What Works Well
✗ Areas to Improve
The doctors are spot on, but the front office is losing its touch.
Great care, but the billing surprises are a major headache.
I miss the personal feel of the practice from years ago.