1733 Lakeland Hills Blvd, Lakeland, Florida, 33805
This practice is highly polarizing. Many patients love their specific doctors and feel well-cared for, especially during pregnancy. However, there is a loud chorus of complaints regarding the front desk staff, billing transparency, and administrative hurdles. Patients often feel dismissed or frustrated by the lack of communication and rigid policies. It seems to be a practice where the medical care is good, but the administrative experience can be very stressful.
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✓ What Works Well
✗ Areas to Improve
Doctors are rockstars.
Front desk needs a customer service overhaul.
Billing is a nightmare.