4 Shaws Cove, Unit 204, New London, Connecticut, 06320
This practice is highly polarized. While many patients have had positive experiences with specific doctors, there is a significant volume of complaints regarding rude front-desk staff, rigid and unforgiving scheduling policies, and a feeling of being 'funneled' through the system. The clinical care is often praised, but the administrative and patient-experience aspects are frequently criticized.
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Be extremely punctual and clarify your expectations for continuity of care early on.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office staff is a nightmare.
I felt like a number, not a patient.
The care is good, but the experience is stressful.