3582 Cleveland Rd, Wooster, Ohio, 44691
Parents generally love the clinical care and the way the staff handles anxious or special needs children. However, the office suffers from severe communication breakdowns, including long wait times and difficulty reaching the front desk. While the dental work itself is often praised, some families have reported frustration with billing and perceived over-treatment. Overall, it is a hit-or-miss experience depending on the day.
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If you have an urgent concern, try visiting in person, as phone lines are frequently ignored or lead to full voicemails.
✓ What Works Well
✗ Areas to Improve
The clinical team is top-notch with kids.
Administrative communication is a major pain point.
Wait times can be excessive.