2097 N Bechtle Ave, Springfield, Ohio, 45504
This branch is frequently criticized for long wait times and understaffing, despite being a modern facility. While some members have had positive experiences with specific loan officers, many are frustrated by the automated phone system and perceived lack of security or responsiveness. It's a busy location that seems to struggle with balancing high volume with quality service.
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Try to visit during off-peak hours to avoid the long lines.
✓ What Works Well
✗ Areas to Improve
Expect to wait at least 20 minutes.
Great loan rates, but service is slow.
Automated phone system is a nightmare.