WyHy Federal Credit Union
1715 Stillwater Ave, Cheyenne, Wyoming, 82009
This branch receives mixed feedback. Many members highlight excellent experiences with specific loan officers, praising their professionalism and helpfulness. However, there is a strong undercurrent of dissatisfaction regarding the credit union's overall customer service, particularly the difficulty in reaching a human via phone and issues with online banking. Some long-term members feel the quality of service has deteriorated significantly over the years.
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Ask for specific loan officers by name if you have a complex financial need.
✓ What Works Well
- Professional and knowledgeable loan officers
- Good mortgage rates
- Helpful in-person service
✗ Areas to Improve
- Difficult to reach by phone
- Inconsistent online banking experience
- Long wait times
- Why is it so hard to reach someone by phone?
- Are there better ways to manage my account online?
Great for loans if you work with the right person.
General customer service is often lacking.
The branch experience is better than the phone experience.
- Category Financial Services
- City Cheyenne
- State Wyoming
- Postcode 82009
- Country United States
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