Xpert Restoration
1135 Industrial Pkwy N, Brunswick, Ohio, 44212
Xpert Restoration receives mixed feedback. Many customers are very happy with the professionalism, kindness, and thoroughness of the technicians, especially during stressful situations like water or fire damage. They are often praised for being responsive and helpful. However, there are some serious complaints regarding billing practices, overcharging, and poor communication from management. Some customers feel taken advantage of, while others have had a seamless experience. It seems to be a company where the individual technician's performance is excellent, but the corporate side can be problematic.
We analyze 74 public reviews for Xpert Restoration using our data models and filter out spam to highlight only authentic feedback.
Always get a clear, written estimate before any work begins and clarify what is covered by insurance versus out-of-pocket.
✓ What Works Well
- Professional and kind technicians
- Responsive in emergencies
- Thorough cleanup
✗ Areas to Improve
- Billing and overcharging concerns
- Inconsistent management communication
- Some reports of poor service quality
- Are their prices transparent?
- How do they handle insurance billing?
- Are they reliable for large-scale restoration?
Great techs, but watch the bill
Very helpful during stressful times
Mixed experiences with management
- Category Home Services
- Neighborhood Brunswick
- City Brunswick
- State Ohio
- Postcode 44212
- Country United States
