Yealy Eye Care
576 Centerville Rd, Lancaster, Pennsylvania, 17601
Yealy Eye Care is a highly polarizing practice. While many patients praise the doctors for their thoroughness and kindness, there is a consistent and loud chorus of complaints regarding the office's administrative failures. Patients frequently report being unable to reach the office by phone, long wait times, and significant issues with ordering glasses and contacts. It seems to be a practice where the clinical care is good, but the administrative side is severely lacking.
We analyze 71 public reviews for Yealy Eye Care using our data models and filter out spam to highlight only authentic feedback.
If you need to reach them, try stopping by in person, as phone communication is notoriously unreliable.
✓ What Works Well
- Thorough and caring doctors
- Friendly and knowledgeable clinical staff
- Good selection of frames
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative communication
- Frequent issues with glasses/contact orders
- Why can't I get someone on the phone?
- Are my glasses ready?
- Why was my appointment cancelled?
Great doctors, but the office management is a mess.
I love Dr. Logan, but the phone system is impossible.
The medical care is excellent, but the admin side is frustrating.
- Category Health & Medical
- Neighborhood Lancaster
- City Lancaster
- State Pennsylvania
- Postcode 17601
- Country United States
