5040 Forest Dr, Suite 300, New Albany, Ohio, 43054
Dr. Ying H. Chen is highly respected for his surgical precision and conservative approach to back and neck issues. Patients appreciate his honesty and willingness to avoid surgery when possible. However, some patients have reported issues with office communication and long wait times for scheduling procedures, which can be a source of frustration.
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If you are waiting for a surgery date, follow up via the patient portal or call the office manager directly if you don't hear back within a week.
✓ What Works Well
✗ Areas to Improve
Dr. Chen is the GOAT of spine surgery.
He really listens and doesn't push for surgery.
The office needs to improve on returning calls.