8591 Crossroads Dr, Poland, Ohio, 44514
Patients generally praise the surgical expertise and bedside manner of the individual doctors, often highlighting successful outcomes for joint replacements. However, the administrative side of the practice is a major pain point, with frequent complaints about long wait times, poor phone communication, and rigid scheduling policies. While the clinical care is often described as top-notch, the front-office experience can feel impersonal and frustrating. Many patients feel the support staff needs better training to match the quality of the medical team.
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If you have a scheduled appointment, arrive 30 minutes early to navigate the building layout, as signage is lacking.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on, but the front desk is a mess.
Great medical care, but the scheduling is a nightmare.
The clinical team is compassionate, unlike the billing department.