Youngstown Orthopaedic Associates
8591 Crossroads Dr, Poland, Ohio, 44514
Patients generally praise the surgical expertise and bedside manner of the individual doctors, often highlighting successful outcomes for joint replacements. However, the administrative side of the practice is a major pain point, with frequent complaints about long wait times, poor phone communication, and rigid scheduling policies. While the clinical care is often described as top-notch, the front-office experience can feel impersonal and frustrating. Many patients feel the support staff needs better training to match the quality of the medical team.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a scheduled appointment, arrive 30 minutes early to navigate the building layout, as signage is lacking.
✓ What Works Well
- Highly skilled surgeons
- Successful surgical outcomes
- Clear explanations of procedures
✗ Areas to Improve
- Extremely long wait times
- Poor phone responsiveness
- Unsympathetic administrative staff
- Why is it so hard to reach someone by phone?
- Are there signs to help navigate the building?
Doctors are spot on, but the front desk is a mess.
Great medical care, but the scheduling is a nightmare.
The clinical team is compassionate, unlike the billing department.
- Category Health & Medical
- City Poland
- State Ohio
- Postcode 44514
- Country United States
readers daily.