1611 Greenfield St, Wilmington, North Carolina, 28401
This office receives polarized feedback. Many patients appreciate the compassionate care and the fact that they accept Medicaid, making dental services accessible. However, there are frequent complaints about administrative issues, including difficulty reaching the office, billing errors, and perceived rudeness from the front desk staff. While the clinical team is often praised, the administrative experience is a significant pain point for many.
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If you have Medicaid, be prepared to follow up multiple times to ensure your paperwork is processed correctly.
✓ What Works Well
✗ Areas to Improve
Great dentists, but the front office is a nightmare.
They really help those who need it most.
Billing issues are constant and frustrating.