Zappos
400 Stewart Ave, Las Vegas, Nevada, 89101
Zappos has a split reputation. The physical headquarters and community events are highly praised for their culture and generosity. However, online shoppers are increasingly frustrated with shipping delays, poor customer service, and a return policy that many feel is no longer the 'gold standard' it once was. Many long-time customers feel the company has lost its charm since the Amazon acquisition.
We analyze 74 public reviews for Zappos using our data models and filter out spam to highlight only authentic feedback.
If you have a return issue, try calling early in the day to reach a more helpful representative.
✓ What Works Well
- Great community events
- Friendly and unique corporate culture
- Easy returns for some
✗ Areas to Improve
- Shipping delays and lost orders
- Declining customer service quality
- Difficult return process for some
- Why is my refund taking so long?
- Is Zappos still owned by Amazon?
- How do I get a return label?
The culture is great, but the shopping experience has declined
Customer service is no longer what it used to be
Returns are a major headache for many
- Category Retail & Malls
- Neighborhood Downtown Las Vegas
- City Las Vegas
- State Nevada
- Postcode 89101
- Country United States
