13699 E Old US Hwy 12, Chelsea, Michigan, 48118
Parents generally love the pediatricians here, often highlighting their kindness and ability to connect with children. Many families have been coming for years and feel the doctors are top-notch. However, recent feedback points to frustration with administrative hurdles, specifically long phone wait times and a shift toward a more impersonal, formulaic vibe after recent mergers. While the medical care remains highly regarded, the office experience has become a bit of a headache for some.
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Use the online patient portal for non-urgent questions to bypass the long phone hold times.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office staff is hard to reach.
The practice feels less personal than it used to be.
Excellent medical care, but administrative processes need work.