Home Services · HVAC and Plumbing

Zell Heating & Cooling, LLC

689 W 15th Ave, Torrington, Wyoming, 82240

Google Maps Updated: 20 May 2026
Authenticity Score: 79/100
About

This company has a very polarized reputation. Many customers praise them for being fast, friendly, and reasonably priced, especially during emergencies. However, there is a significant number of complaints regarding poor installation quality, lack of follow-up service, and difficulty reaching a human being. It seems like a hit-or-miss experience depending on the technician and the specific job.

Our Review Process
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Most Relevant
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Newest
20
Highest rating
15
Lowest rating

We analyze 74 public reviews for Zell Heating & Cooling, LLC using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Professionalism 70/100
Communication 60/100
Pro Tip

If you have a major installation, ensure you have a clear written warranty and service agreement before starting.

Emergency service
HVAC & Plumbing
Pros & Cons

✓ What Works Well

  • Fast emergency response
  • Friendly and knowledgeable technicians
  • Reasonable pricing for some

✗ Areas to Improve

  • Poor post-sale service
  • Difficult to reach a human
  • Reports of poor installation quality
Frequently Asked Questions
  • Do you offer emergency weekend service?
  • Why is it hard to reach someone?
  • Is the installation covered by warranty?
User Feedback

They saved us during a cold snap.

Great at selling, but bad at service after the sale.

The tech was great, but the office is a nightmare.