Automobile · Audi Service Center

Audi New Rochelle Service Center

2 Harrison St, New Rochelle, New York, 10801

Google Maps Updated: 19 May 2026
Authenticity Score: 60/100
About

This service center is highly polarizing. While some customers praise the professional and knowledgeable staff, many others report significant issues with communication, long wait times, and high costs. There are also serious concerns regarding the quality of repairs and the overall customer experience, making it a location that many customers avoid if possible.

Our Review Process
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We analyze 74 public reviews for Audi New Rochelle Service Center using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 50/100
Transparency 40/100
Pro Tip

Always confirm the repair timeline and costs in writing before authorizing any work.

Audi certified
Loaner cars available
Pros & Cons

✓ What Works Well

  • Knowledgeable staff (some)
  • Clean waiting area
  • Loaner cars available (sometimes)

✗ Areas to Improve

  • Poor communication
  • High costs
  • Inconsistent repair quality
Frequently Asked Questions
  • Do you have loaner cars?
  • Why is the service so expensive?
  • Can I speak to a service advisor?
User Feedback

Communication is a major issue.

Quality of repairs is inconsistent.

Be prepared for high costs.