Austin Sports Medicine and Orthopedics
900 W 38th St, Suite 300, Austin, Texas, 78705
Patients generally praise the medical expertise and bedside manner of the doctors, often highlighting successful surgical outcomes and clear communication. However, the administrative side is a major pain point, with frequent complaints about billing transparency, long wait times, and unresponsive office staff. Many feel the practice prioritizes profit over patient care, leading to a polarized experience. While the clinical care is often described as top-tier, the operational hurdles leave many feeling unheard and frustrated.
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✓ What Works Well
- Highly skilled and knowledgeable surgeons
- Clear and practical explanations of diagnoses
- Effective surgical outcomes and pain relief
✗ Areas to Improve
- Incompetent and unresponsive billing department
- Long wait times for appointments and in the office
- Poor communication regarding insurance and fees
- Why are there hidden fees for simple procedures?
- How can I get a clear answer from the billing department?
- Why is it so difficult to schedule a follow-up appointment?
Clinical care is spot on, but the office management is a disaster.
Doctors are great, but the billing department is a total headache.
Great bang for the buck if you only look at the surgery, but the admin side is a mess.
- Category Health & Medical
- Neighborhood Old Enfield
- City Austin
- State Texas
- Postcode 78705
- Country United States
