Greater Austin Psychiatry & Wellness
5424 W US Hwy 290 Service Rd, 108, Austin, Texas, 78735
This practice is a polarizing one. Many patients love their individual providers, describing them as caring, attentive, and life-changing. However, there is a massive amount of negative feedback regarding the administrative side of the business. Patients frequently report being unable to reach the office by phone, billing errors, and a confusing patient portal. While the clinical care is often rated highly, the administrative hurdles make it a frustrating experience for many.
We analyze 79 public reviews for Greater Austin Psychiatry & Wellness using our data models and filter out spam to highlight only authentic feedback.
If you have billing issues, try to resolve them through the portal rather than calling, as phone support is notoriously unreliable.
✓ What Works Well
- Caring and attentive providers
- Holistic approach to mental health
- Effective medication management
✗ Areas to Improve
- Extremely poor administrative communication
- Frequent billing and insurance issues
- Confusing and unreliable patient portal
- How do I reach the billing department?
- Why is it so hard to get a prescription refill?
- Do you accept my insurance?
Providers are great, but admin is a nightmare.
Never answers the phone.
Billing errors are a constant headache.
- Category Health & Medical
- Neighborhood Southwest Austin
- City Austin
- State Texas
- Postcode 78735
- Country United States
