AW Collision
150 Alpha Dr, Franklin, Tennessee, 37064
This shop receives very polarized feedback. Many customers are thrilled with the quality of repairs and the helpfulness of specific staff members, while others report significant frustration with communication, long delays, and poor attention to detail. It seems that the experience can vary greatly depending on the assigned advisor and the complexity of the repair. It is recommended to stay proactive with follow-ups.
We analyze 78 public reviews for AW Collision using our data models and filter out spam to highlight only authentic feedback.
Document the condition of your car thoroughly before dropping it off and stay in constant contact with your advisor.
✓ What Works Well
- High-quality body and paint work
- Helpful and friendly individual staff
- Seamless insurance coordination for some
✗ Areas to Improve
- Significant communication delays
- Long repair timelines
- Inconsistent attention to detail
- How long will the repair take?
- Do you work with my insurance company?
- Is there a warranty on the work?
Some customers feel like they are getting the runaround.
The quality of the final repair is often praised.
Proactive communication is frequently cited as a major pain point.
- Category Automobile
- Neighborhood Franklin
- City Franklin
- State Tennessee
- Postcode 37064
- Country United States
