Backus Hospital Emergency Room
326 Washington St, Norwich, Connecticut, 06360
The feedback for this ER is highly polarized. Many patients report life-saving, compassionate care, while a significant number of others describe long wait times, dismissive staff, and poor communication. Cleanliness and the quality of nursing staff are frequent points of contention. While some find the team professional and efficient, others feel the for-profit model negatively impacts the quality of care.
We analyze 76 public reviews for Backus Hospital Emergency Room using our data models and filter out spam to highlight only authentic feedback.
Check the hospital website for real-time ER wait times before heading in if the situation is not life-threatening.
✓ What Works Well
- Life-saving emergency interventions
- Some staff members are highly compassionate
- Efficient triage for some patients
✗ Areas to Improve
- Extremely long wait times
- Perceived lack of empathy from nursing staff
- Concerns regarding facility cleanliness
- How long is the current ER wait time?
- Are there alternative hospitals nearby?
- How can I file a formal complaint about my care?
They saved my life when I was at my lowest.
The nurses were dismissive and rude.
The facility felt dirty and understaffed.
- Category Health & Medical
- Neighborhood Norwich
- City Norwich
- State Connecticut
- Postcode 06360
- Country United States
