Banfield Pet Hospital
1060 Elden St, Herndon, Virginia, 20170
Banfield Pet Hospital in Herndon receives mixed reviews. Many clients appreciate the convenience of the wellness plans and the friendliness of the staff. However, there is a recurring theme of frustration regarding appointment management, billing transparency, and perceived upselling. Some clients feel the service has declined, citing long wait times and difficulty reaching staff by phone.
We analyze 74 public reviews for Banfield Pet Hospital using our data models and filter out spam to highlight only authentic feedback.
Read the fine print of the wellness plan carefully to understand what is covered and what is an extra cost.
✓ What Works Well
- Convenient wellness plans
- Friendly front desk staff
- Easy online scheduling
✗ Areas to Improve
- Billing transparency issues
- Long wait times
- Perceived upselling
- Is the wellness plan worth it?
- How do I cancel my plan?
- Are they accepting new patients?
Great care, but expensive.
Hard to get an appointment.
Staff is friendly but management is lacking.
- Category Health & Medical
- Neighborhood Herndon
- City Herndon
- State Virginia
- Postcode 20170
- Country United States
