MyEyeDr.
13320 Franklin Farm Rd, H, Herndon, Virginia, 20171
This location is another mixed bag. Many patients love the personalized service, especially from the manager, Rodney, who is frequently praised for his helpfulness and expertise. However, there are significant complaints about rude staff, long wait times, and billing issues. Some patients feel the practice is more focused on profit than patient care. It's a place where you might have a great experience if you get the right staff member, but be prepared for potential service inconsistencies.
We analyze 75 public reviews for MyEyeDr. using our data models and filter out spam to highlight only authentic feedback.
Ask for Rodney if you need help with frames or repairs; he is widely considered the best staff member at this location.
✓ What Works Well
- Helpful and knowledgeable staff (especially Rodney)
- Thorough eye exams
- Convenient location
✗ Areas to Improve
- Rude and dismissive front desk staff
- Long wait times
- Billing and insurance issues
- Why is the staff so rude?
- Why am I being charged for services I didn't receive?
- How can I get my prescription record?
Great service from Rodney, but the front desk is a mess.
Good doctors, but the staff is unprofessional.
Hit or miss; depends on who is working.
- Category Health & Medical
- Neighborhood Herndon
- City Herndon
- State Virginia
- Postcode 20171
- Country United States
